40 hours40-Hour Professional Mediation Training Course
Foundations, process and skills of mediation, including court annexed mediation and supervised role-plays.
Module 1: Foundations of Mediation4 hours
- Defining mediation and its benefits
- Principles and ethics of mediation
- Mediator’s credibility
- Conflict resolution theories and models
- Mediation styles and approaches
Module 2: Mediation Process8 hours
- Pre-mediation preparation
- Opening statements and ground rules
- Facilitating discussion and negotiation
- Managing impasse and closure
- Drafting settlement agreements
Module 3: Communication and Interpersonal Skills6 hours
- Active listening and empathy
- Questioning techniques and probing
- Non-verbal communication and body language
- Building trust and rapport
Module 4: Conflict Dynamics and Strategies4 hours
- Understanding conflict escalation and de-escalation
- Conflict analysis and assessment
- Strategies for managing difficult behaviors
Module 5: Mediation Techniques and Tools4 hours
- Reframing and summarizing
- Managing emotions and conflict intensity
- Using caucuses and shuttle diplomacy
- Creative problem-solving and brainstorming
Module 6: Ethics, Standards and Best Practices4 hours
- Confidentiality and privilege
- Impartiality and neutrality
- Conflict of interest and disclosure
- Cultural competence and diversity
Module 7: Court Annexed Mediation4 hours
- Dynamics of court annexed mediation
- Processes of court annexed mediation
- Forms involved
- Application for accreditation
Module 8: Role-Plays and Simulations6 hours
- Trainees practice mediation skills in simulated scenarios
- Feedback and coaching from instructors
Assessment and evaluation
- Written exam or quiz
- Role-play evaluations
- Participation and engagement
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40 hours40-Hour Advanced Mediation Training Course
Advanced theory and ethics, high-stakes negotiation, specialized contexts and complex case simulations for practicing mediators.
Module 1: Advanced Mediation Theory and Ethics6 hours
- Relational Mediation: shifting relationships and perspectives
- Narrative Mediation: reframing conflict stories
- Ethical challenges: neutrality, power imbalances, confidentiality dilemmas
- Cross-Cultural Mediation: global contexts and Ubuntu philosophy
Module 2: Advanced Discourse and Negotiation8 hours
- Advanced active listening: decoding emotions and hidden meanings
- High-stakes negotiation: multi-party, multi-issue disputes
- Managing strong emotions: anger, grief, trauma
- Intercultural communication: language, symbolism and cultural codes
Module 3: Specialized Mediation Contexts8 hours
- Peacebuilding and post-conflict mediation: reconciliation processes
- Public policy mediation: government, legislation and stakeholder engagement
- Corporate and commercial mediation: mergers, contracts, organizational disputes
- Faith-based and traditional mediation: clergy roles, indigenous practices
Module 4: Advanced Mediation Process and Techniques6 hours
- Multi-party mediation: coalition building, caucusing strategies
- Systemic conflict analysis: root causes, structural violence
- Creative option generation: beyond compromise
- Drafting durable agreements: enforceability, sustainability
Module 5: Practical Mastery and Role-Plays6 hours
- Complex case simulations: multi-level disputes
- Advanced role-play exercises: mediator interventions
- Peer review and coaching: feedback loops
- Ethical dilemmas workshop: case studies
Module 6: Assessment and Certification6 hours
- Written assessment: theory, ethics, systemic frameworks
- Observed mediation session: evaluation by trainers
- Certification process: accreditation requirements
Balanced between theory (18 hours), skills practice (16 hours) and assessment (6 hours).
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